11.How can PMS assist with the up-skilling and development of an employee?

During an appraisal meeting or even during the monitoring process, the performance of an employee is observed, taking into consideration the WHAT and the HOW:

·  what work he has achieved and what is his performance  (Results),

·   how he is working, in what way he is doing things (Attitude & behaviours)

 These observations will help to identify performance gap which will give lieu to training and development needs.  Appropriate training will be defined to cater for up-skilling of the employee.